M8bets Privacy Policy — Your data is safe

Welcome to m8bets. This Privacy Policy explains how we collect, store, use, and protect your personal information. By using the m8bets platform, you are deemed to have accepted this Privacy Policy.

We believe privacy is a fundamental right. That's why m8bets handles every user's data with the utmost respect and care. Our privacy policy is built in line with international GDPR standards and is updated on a regular basis.

This policy applies to the m8bets website, mobile app, and all related services. If you navigate to a third-party website via an external link, this Privacy Policy no longer applies.

You can reach our Data Protection Officer directly: support@m8bets.click — with the subject line "Privacy Inquiry".

M8bets collects different types of information at various stages. Each piece of data is collected for a specific and legitimate purpose. See the details below:

We never collect sensitive information — such as religious beliefs, political opinions, or health-related data — without your explicit consent. Any ID documents and selfies uploaded during the KYC process are used solely to meet legal compliance requirements.

M8bets uses your information only for the purposes listed below. We never use your data beyond what has been authorized:

• Account Management: To create, verify, and keep your account secure.
• Payment Processing: To process deposits and withdrawals quickly and accurately.
• Customer Support: To help resolve any issues you encounter.
• Security Monitoring: To prevent fraud, money laundering, and unauthorized access.
• Legal Obligations: To meet the requirements of licensing authorities and regulatory bodies.
• Service Improvement: To analyze data and help improve your betting experience.
• Promotional Communications: To keep you informed about offers and bonuses, with your consent.

M8bets never uses your data to make automated decisions that could significantly affect your rights. If automated decision-making is applied in any instance, you have the right to appeal that decision.

M8bets does not share your information with third parties Never Sold. However, in certain limited cases, some information may be shared:

• Payment Processors: Mobile Pay, Nagad, or other payment gateways — solely to process transactions.
• Identity Verification Services: Legally authorized third parties for KYC verification.
• Law Enforcement Agencies: Upon a valid court order or a lawful request from a regulatory authority.
• Technology Infrastructure Providers: Cloud storage or server service providers — all bound by strict confidentiality agreements.

All third parties listed above operate under strict data protection agreements with m8bets. They may only use your information for the specific purpose agreed upon — nothing else.

Cookies are used on the m8bets website and app to enhance your experience. They are small text files stored on your device. We use the following types of cookies:

• Essential Cookies: Essential for the website to function and cannot be disabled.
• Functional Cookies: Helps remember your preferences such as language and theme.
• Analytics Cookies: Used to understand how many users are visiting which pages.
• Security Cookies: Used to detect fraud and unauthorized access.

You can disable non-essential cookies at any time through your browser settings. Please note that turning off certain cookies may affect how some features on the website function.

M8bets follows industry-leading standards in technology and processes to keep your data secure. Our security measures include:

• 256-bit SSL/TLS Encryption: All data transmissions are encrypted.
• Two-Factor Authentication (2FA): An additional layer of security for account access.
• Regular Security Audits: Regular audits conducted by independent third-party security experts.
• Access Control: Only authorized personnel can access specific data.
• Data Masking: Sensitive data is masked even within internal systems.
• Incident Response Plan: A response plan is in place to take immediate action in the event of any data breach.

In the event of a data breach, we are required to notify the relevant authorities and affected users within 72 hours. You also share responsibility for your account's security — never share your password with anyone and change it regularly.

As an m8bets user, you have the following rights, recognized under international data protection laws:

M8bets does not retain your data longer than necessary. Retention periods vary depending on the type of information:

Once the designated retention period ends, your data is securely deleted or anonymized in a way that makes it impossible to identify you.

M8bets may update this Privacy Policy from time to time. For any significant changes, we will notify you in advance via email or an in-platform notification.

Continuing to use the platform after an updated policy takes effect will be considered your acceptance of the new terms. If you do not agree with the revised policy, you may close your account at any time.

Check the "Last Updated" date at the top of this page to make sure you're reading the latest version. It's good practice to revisit this page every few months.

For any questions, requests, or concerns regarding this Privacy Policy, please get in touch with us. Our dedicated Data Protection team is ready to assist you with everything.